Frequently asked questions
Frequently asked questions
Practical information before checkout.
Can I pay now?
Add your chosen woven styles to the bag. Verify your email and sign in, save a delivery address in Account, then return to the bag and select it. Eligible standard addresses in supported destinations are approved automatically; if your address is in a special area or cannot be selected, contact info@kinetimber.com before payment. Checkout requires the payment service to be ready and a current approved address, and rechecks the price and stock before opening secure payment.
Seller and returns
Change-of-mind returns go to China; see Returns for timing, costs and faulty-goods rights.
How do I compare bag sizes, and will my phone fit?
Each product page lists length × width × height. WB-05 has a listed height of 15 cm including the handle; the other bags’ listed heights exclude the handle. Outer dimensions do not establish opening size or usable space and do not guarantee phone fit. Compare the listed measurements with a bag you already own. For a fit question, contact us with the product SKU and the dimensions of the object you want to carry; we can check what information is available before you order.
Are the bags made entirely from bamboo?
No: the confirmed composition varies by style. WB-03 combines natural bamboo and natural wood, WB-10 natural bamboo and PU, and WB-17 natural bamboo and natural rattan. Check your chosen product page rather than assuming every style has the same materials. Photos do not prove which component uses a particular material; ask us about the product SKU if you need a component-specific detail.
Does earring length include the hook, and what is the hook made from?
Yes, the listed length includes the ear hook. The woven body is handwoven natural bamboo and the hooks are hypoallergenic alloy, according to the supplied specifications. This does not guarantee freedom from skin irritation for every wearer. We do not describe the hooks as silver or nickel-free, and do not infer earring weight from the photos. Contact us with the SKU if you need further confirmed material information before buying.
Do hair ornaments include an extra clip or fastener?
The handwoven natural bamboo ornament is worn using its own woven structure; no extra clip or fastening accessory is included. Hold depends on your hair volume and where you place it, so we do not promise the same hold for every hairstyle. Do not force or bend the bamboo to make it fit. Check the product measurements and the wearing guide, or contact us with the SKU before choosing.